FAQ

1. How long does shipping take to the USA?
We process orders within 1-3 business days. Once shipped, delivery times vary:

• Standard Shipping: 5-10 business days

• Expedited Shipping (Available at checkout): 2-5 business days
  You will receive a tracking number via email once your order ships. Delivery times are estimates and may be affected by weather, carrier issues, or incorrect addresses.

2. What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery address and package weight. File cabinets can be heavy, which may increase shipping costs. We offer free standard shipping on orders over [e.g., $75] within the contiguous USA .

3. Do you ship outside the contiguous USA?
We currently only ship to addresses within the contiguous 48 United States. Shipping to Alaska and Hawaii may be available for an additional fee .

4. What types of pen holders do you offer?
Pen holders (also called desk organizers or pen trays) are essential office accessories for keeping writing instruments and small supplies organized.

HS Code Classification: Pen holders and similar desk equipment are typically classified under HS Code 830400 .

5. What types of file cabinets do you offer?

Key Features:

• Suspension: Ball-bearing slides for smooth operation

• Locking: Central locking system for security

• Fire Resistance: Some models offer fire protection

• Size Compatibility: Letter (8.5"x11") or legal (8.5"x14") 

HS Code Classification: Filing cabinets are classified under HS Code 830400 .

6. What is a terminal box?
A terminal box (also called a cable management box, cord organizer, or surge protector enclosure) is a container designed to hide and organize electrical cords, power strips, and surge protectors. Features include:

Key Features:

• Flame-retardant materials for safety

• Ventilation slots to prevent overheating

• Cable outlets on multiple sides

• Removable lids for easy access

• Non-slip feet to protect surfaces

7. How do I choose the right file cabinet?
Consider your space and storage needs :

8. How do I choose the right pen holder?
Consider your desk setup:

• Daily Use: Mesh or acrylic for easy access and visibility

• Small Desk: Rotating or multi-compartment for space efficiency

• Professional Setting: Leather or acrylic for a polished look

• Shared Desk: Rotating or large capacity for multiple users

• Home Office: Match your decor with wood or ceramic options

9. How do I choose the right terminal box?
Consider your electronics setup:

• Cable Volume: Count how many plugs and cables need hiding. Choose box size accordingly.

• Power Strip Size: Measure your power strip or surge protector to ensure it fits inside.

• Ventilation: If hiding a power strip that generates heat, ensure box has ventilation.

• Cable Access: Check number and placement of cord outlets for your setup.

• Aesthetics: Match box finish to your desk (wood, black, white).

10. How do I care for my office organization products?

• Pen Holders: Dust regularly. For acrylic, use glass cleaner and soft cloth. For metal, wipe with damp cloth.

• File Cabinets:

  • Wipe with damp cloth and mild soap. Dry immediately.

  • Do not overload drawers beyond capacity.

  • Lubricate slides occasionally with silicone spray.

  • For lockable models, keep keys in a safe place.

• Terminal Boxes:

  • Wipe with damp cloth. Do not allow moisture inside.

  • Ensure ventilation slots remain clear.

  • Check cords periodically for damage.

  • Do not exceed electrical ratings if box contains power strip.

11. What safety standards do your products meet?
Our office products comply with applicable U.S. safety standards:

12. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.